Tell me what the problem is. If I can solve it I’ll say so, and if I can’t I’ll tell you who can.
Write even just to find out whether it’s a problem of mine. You get me, not a form.
What helps me
- What broke, or what doesn’t exist yet.
- How long it’s been going on.
- Who uses it, and what happens if it stops.
Three lines are enough. The rest comes later.